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Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.
- USPS customer service: 1-800-275-8777
False claims of missing packages WILL NOT be honored. Meaning if USPS confirms delivery of your package but claims of not receiving the package is received, Sadly, we will not give a refund for more please reach out to USPS customer service: 1-800-275-8777
2. Send your order number at the time of initial contact to expedite the replacement process.
3. Give 48 hours for us to file a claim with the carrier, once it's approved we would send you a brand new product.
Please note USPS claims are a little more complicated and take longer to process. We assure you we would take good care of your damaged product ASAP.
Please note we are not responsible for damages that occur in transit between third-party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual addresses, this is because we have no control over how products are repackaged to your destination.
Please follow the steps above and a refund will be given immediately. Sadly we do not reship damaged products.