FAQ's

Debit/Credit Card Paypal
Apple Pay
Google Pay
Shop Pay
Shop Pay InstallmentS

Yes, we do.

USPS

Yes we do

No, You Cannot. A kind notification will be provided after cancellation if this occurs.

WE ARE NOT RESPONSIBLE FOR CUSTOMS CLEARANCE, DELAYS, OR COMPLIANCE. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE TO ENSURE THAT YOUR ORDER COMPLIES WITH LOCAL CUSTOMS REGULATIONS.

Shipping charges do not include duties or taxes. By law, we are required to disclose the full value of the package contents. Please check with your local customs office for detailed information.

Sadly when international and USA mail gets returned, shipping fees will be incurred, For the shipping and return of mail back to the sender. A shipping invoice will be sent to USA customers and International customers will only be refunded for the cost of goods only.

Our processing time is 3-5 business days before actual shipment.

After your order has shipped, we will send you a detailed email with your tracking number, and you can track your package by visiting the website.

Unfortunately, we are not responsible for lost or stolen items. Once orders have left Jadah Glams warehouse the package is in the care of the postal handler. The customer is required to submit a claim directly with the courier and follow their guidelines. USPS and FedEx recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

- USPS customer service: 1-800-275-8777

Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing packages WILL NOT be honored. Meaning if USPS confirms delivery of your package but claims of not receiving the package is received, Sadly, we will not give a refund for more please reach out to USPS customer service: 1-800-275-8777

Sometimes, USPS marks a package as delivered even though it's still in transit. Please give them some time, it's most likely on its way to you. If goods were stolen, a claim can be filed with the carrier. Once orders have left Jadah Glams warehouse the package is in the care of the postal handler. The customer is required to submit a claim directly with the courier and follow their guidelines. USPS recommends waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier. -USPS customer service: 1-800-275-8777

Sadly, these unforeseen events happen during transit. It's out of our control how carriers handle Fragile Items in our absence, but we assure you all packages are packed and equipped for rough handling during transit. Please inspect your order immediately upon receipt and contact us within 48 hours to report any damage. After 48 hours we reserve the right to reject any claims of damages. All original packing materials and boxes must be retained for inspection purposes.

1. Send a very Clear Picture of the Damages
2. Send your order number at the time of initial contact to expedite the replacement process.
3. Give 48 hours for us to file a claim with the carrier, once it's approved we would send you a brand new product.

Please note USPS claims are a little more complicated and take longer to process. We assure you we would take good care of your damaged product ASAP.
Please note we are not responsible for damages that occur in transit between third-party shippers to your foreign location. This applies to international customers shipping through services like Aramex and virtual addresses, this is because we have no control over how products are repackaged to your destination.
(International Customers)
Please follow the steps above and a refund will be given immediately. Sadly we do not reship damaged products.

At this time we can not accept any packages back